Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

*** This is a hybrid role reporting to the office 3 days per week and is based out of New Orleans, LA. There is no relocation assistance available for this posting.***

*** The official job title will be IT Specialist II, IT Specialist - Sr, or IT Consultant depending on the qualifications and experience of the selected candidate.***

JOB SUMMARY/PURPOSE

As a member of the Information Technology (IT) Performance Management team, this role supports the execution of our performance reporting strategy, focusing on the development, improvement and overall enhancement of our performance reporting capabilities. The role supports internal stakeholders within IT and Technology Business Services (TBS) and will solution and deliver reports that highlight various key performance indicators (KPIs) and IT Service Management (ITSM) fundamentals (e.g., incident management, asset management, CMDB, change management, etc.)

JOB DUTIES/RESPONSIBILITIES

• Utilize Microsoft Power BI, Power Automate, and/or Power Apps to collect and analyze performance data
• Develop, maintain, and produce operational and strategic reports and dashboards to measure and visualize KPIs.
• Consistently validate and review metrics and reporting for accuracy, identifying opportunities for continuous improvement
• Track and analyze performance, process adherence and compliance against performance targets
• Lead ideation and requirement specification of reporting and other ITSM capabilities
• Work closely with process owners and delivery teams to support continuous improvement through data driven analysis
• Develop and run periodic and ad-hoc reports in support of IT Operations and core service delivery functions

MINIMUM REQUIREMENTS

Minimum education and experience required of the position:

• Bachelor’s degree in computer science, MIS, or business-related field and 2+ years of relevant experience is required, or in lieu of a degree 4+ years of relevant experience is required.
• IT Specialist II: 2+ years of relevant experience
• IT Specialist Sr: 4+ years of relevant experience
• IT Consultant: 6+ years of relevant experience, 3+ years’ solution design experience is a plus

Minimum knowledge, skills and abilities required of the position:

• Experience with data analytics and data visualization tools such as Power BI
• Analytic and problem-solving skills with good written and verbal communication skills
• Ability to work both independently and as part of a team
• Strong customer centric orientation with the ability to work effectively across teams
• Attention to details, ability to multitask, and effective time management skills
• Strong analytical skills, including the ability to analyze large datasets and identify trends
• A strong understanding of ITSM processes Incident, Problem, Change, Request, etc.

Desired knowledge, skills, and abilities:

• MySQL or Oracle database experience
• Previous experience with R, Python, SAS, SPARK, etc.
• Proven experience leveraging technologies, processes, and applications to analyze data

Any certificates, licenses, etc. required of the position:

• ServiceNow or ITIL certifications are a plus.

#LI-TR1

#LI-HYBRID

Primary Location: Louisiana-New Orleans Louisiana : New Orleans 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 119102
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.