Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

JOB SUMMARY/PURPOSE

Responsible for providing technical, commercial and customer service support through dedicated account management for Entergy’s national accounts. The account executive will provide one point of contact with overall responsibility for creating and facilitating growth and improving customer service.

JOB DUTIES/RESPONSIBILITIES

• Understand and build relationships with national account ecosystem, including customer leadership and decision makers, influencers across customer functions, etc.
• Develops and implements account plans for Entergy's managed portfolio of assigned national accounts.
• Negotiate and coordinate all service and contract activities associated with new and expanding national account customers including contract administration
• Resolves customer issues/concerns relative to sales, service and reliability.
• Promote applicable products to national account customers and work closely with economic development to encourage growth, expansion, and new revenue streams
  • Negotiate and coordinate service and contract activities associated with new and expanding national account customers
  • Drive creation of new or recurring revenue streams with national account customers through cross-selling or upselling tactics
• Continuously monitor and analyze customer sales performance data, customer feedback, and market trends to identify opportunities for improvement and optimization of the sales and customer engagement strategies. Leverage these insights to refine the sales approach, training and enhance customer experience.
• Drive retention and satisfaction efforts for national accounts customers, ensuring the sustainability and growth of core market segments
• Has a close working relationship with field engineers, various operations groups (including construction) and local customer service managers, ensuring timely and effective response to customer needs. Coordinates service request with field operations and CSMs as necessary and will coordinate new service opportunities with the field personnel.
• Prepare and deliver “State of the Account Reports”, complete rate comparison studies, and update interactions and account management activities in SalesForce, or another other CRM tool. Manage outage communications process for assigned territory and elsewhere if needed.
• Serve as a consistent customer liaison during emergency response and storm restoration efforts

MINIMUM REQUIREMENTS

Minimum education required of the position

BS Engineering preferred, BS Business, Management, Finance, or equivalent work experience

Minimum experience required of the position

5+ years managed account customer service experience

Minimum knowledge, skills and abilities required of the position

Experience in and understanding of overall utility operations processes and procedures. Strong skills in business retention and expansion as well as business recruitment.  Knowledge of ESG and sustainability concepts and products and services that support them. Proven successful sales experience.  Knowledge of rates and contracts and developing resolution for complex power quality/reliability issues.  Knowledge of major accounts billing, account management sales/service and overall customer operations including meter reading, billing/large customer accounting.  Negotiation skills. Strong interpersonal skills, strong communication skills, knowledge of SalesForce, the Microsoft Office suite, including Word, Excel and PowerPoint

#LI-AH1

Primary Location: Louisiana-New Orleans Mississippi : Jackson || Arkansas : Little Rock || Louisiana : New Orleans || Texas : The Woodlands 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 121514
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.