Manager, IT PMO Operations

Date: Nov 17, 2022

Location: New Orleans, Louisiana, United States

Company: Entergy

Posting End Date: 12/04/2022 

Work Place Flexibility: Hybrid 


***This position may be filled at any location within Entergy’s service territory – AR, LA, MS, or TX***



The role of the Manager, Project Operations is to provide leadership to teams in the achievement of the requirements of Entergy IT's Stage Gate Process (SGP) and project management and controls standards. It is accountable for project management office operational activities which include reporting, governance, auditing and resource management.


The Manager, Project Operations is a highly visible role that interacts regularly with IT project stakeholders. Provides day to day management of project operation team members who are responsible for core functions of the Stage Gate Process.



  • Provide deep subject matter expertise (SME) in the various disciplines of project management and control; collaborate and implement continuous improvement of policies, standards, and guides that standardize and optimize project delivery across Entergy's IT organization.
  • Manages an assigned team of analysts.  Provides oversight, support and coaching to the project controls staff.
  • Ensures project controls are implemented on assigned capital projects in line with Management Standards and Stage Gate Process requirements.
  • Collaborates closely with project management to assess project team performance and address any gaps, identify project risks and develop mitigation plans and identify project issues and formulate plans to address the issues.
  • Reviews and validates project status reports and performance metrics for all assigned projects.
  • Provides information and reports related to project progress, estimates at completion and compliance with project controls standards to executives and to project steering committees.   Provides input to progress reports filed with regulatory bodies.
  • Identifies gaps in Entergy's project control environment and takes proactive steps to implement improvements and strengthen controls.
  • Responsible for work intake and workload management across project controls team members.
  • Human Resource Management
    • Leadership:
      • Mentor Project Analysts and Schedulers; Program and Project Managers
      • Represent the PMO with the IT organization
    • Performance Management:
      • Manage the departmental performance management process for staff employees
      • Report overall performance of Project Controls IT Leadership
      • Determine Metrics to measure Project Controls Personnel
    • Policies and Compliance:
      • Administer HR policies and programs, ensuring compliance with employment legislation. 
      • Communicates HR policies and practices in alignment with business needs
      • Determine, document, communicate, and monitor PMO and Project Management Policies and Procedures
    • Employee Relations
      • Provide proactive and employee relations advice and consultation to build and maintain a high performing and engaged team
      • Handle and resolve all employee issues, act as a mentor for staff.
    • Organizational Change: Support leaders with workforce planning, planning implementing and communicating organizational change



Minimum education required of the position

Bachelor’s Degree in Business, Computer Science, or equivalent work experience


Minimum experience required of the position

7+ years of project schedule control experience for projects in the technology sector


 Minimum knowledge, skills and abilities required of the position

  • Superior skills using multiple SDLC techniques (e.g. Waterfall, Agile)
  • Expert knowledge of the fundamentals of scheduling, cost control, and risk management.
  • Solid understanding of Project Management and Project Management Office functions
  • Bachelor’s Degree in Business, Information Technology, or equivalent work experience
  • Demonstrated knowledge and understanding of employment legislation and compliance requirements, HR policies and best practices
  • Demonstrated experience building and driving people and culture programs from the ground up
  • Ability to build and maintain relationships, partnerships and external networks
  • Ability to work independently, with minimal supervision and work effectively in a collaborative team environment
  • Excellent researching, decision-making and organizational skills are required
  • Excellent written and verbal communication skills
  • Proven analytical, evaluative, and problem-solving abilities
  • Working knowledge of Microsoft Office Suite
  • Work independently and follows through on assignments with minimal direction while keeping the team informed
  • Possess a mastery of basic/generic data skills (tools & concepts)
  • Maintain confidentiality and adhere to data protection and other guidelines where appropriate 


Any certificates, licenses, etc. required for the position

  • Active PMP Certification is a plus
  • Active Agile Certification is a plus
  • Primavera Certification is a plus





Primary Location: Louisiana-New Orleans Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson || Texas : The Woodlands 
Job Function: Information Technology
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 109627
Travel Percentage:Up to 25%


An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact to schedule a time to review the affirmative action plan during regular office hours.

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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