Job Title: Process Improvement Analyst I

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, Inc.-ESI (OLD) 

Job Summary/Purpose:

The Meter to Cash (M2C) team is seeking an analyst with a passion for project management and process improvement to support improvement initiatives across the department.  M2C supports a range of processes that are critical to the customer experience and Entergy’s revenue stream.  This position will work with senior analysts and functional managers to define scope and objectives of a wide variety of projects to operationalize effective and efficient business practices across all M2C teams.  This role requires developing and maintaining an understanding of M2C business processes and systems to identify opportunities to improve efficiency and reduce waste.  This position will support improvement projects, develop solutions, document processes, and develop visual management tools to support tracking progress of initiatives. This position is expected to keep key stakeholders within the M2C team updated on progress, hurdles, timelines, etc. on key initiatives via various mediums including Power BI and Power Point.

This position will be responsible for supporting other M2C groups and leading them through the process improvement methodology to develop and implement innovative technological and business solutions, to enable the business to meet its objectives.  The role is highly visible and will work with multiple stakeholders, spanning across several portfolios, corporate teams, IT groups, and external partners. This role will interact periodically with senior leadership and provide tactical and strategic support on multiple levels.

Job Duties/Responsibilities:

• Supports initiatives to drive enhancements to the M2C processes, leveraging Lean, Six Sigma, and/or Agile methodologies.
• Facilitates continuous improvement exercises and coaching to identify and design solutions to improve the M2C processes.
• Creates and manages engaging presentations in Power Point and Power BI to provide concise and timely updates to all stakeholders.
• Aligns stakeholders around initiative vision and keeps them informed on progress and key performance indicators.
• Provides performance transparency through metrics and reporting to drive execution of enhancements timely and accurately and with urgency.
• Reviews functions and structures of business area to avoid overlapping and duplication.
• Manages data documentation using a consistent methodology and nomenclature to ensure that analyses are preserved for future use.
• Performs and leads quality control analysis to ensure accuracy and rationale.
• Works within the scope and framework of larger projects defined by senior analysts.

Minimum Requirements:

Minimum education required of the position

• Bachelor's Degree in a technical or business related field required or equivalent work experience.
• Desired: Master's Degree.

Minimum experience required of the position

• 0-2  years of professional experience.

Desired: 1+ years of professional experience.

Minimum knowledge, skills, and abilities required of the position:

• Analytical skill set with advanced knowledge of Microsoft Office: Word, Excel, PowerPoint.
• Experience with Lean, Six Sigma, and/or Agile methodologies
• Facilitation experience
• Data visualization experience, preferably within Power BI
• Excellent verbal and written communication skills
• Strong Leadership and organizational skills

#LI-HR1

Primary Location: Louisiana-New Orleans Louisiana : New Orleans 
Job Function: Professional
FLSA Status: Professional 
Relocation Option:
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 119286
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.