Work Place Flexibility: Onsite 

Legal Entity: Entergy New Orleans, LLC 

***This is an onsite role, based in the Metro New Orleans area. 

This position can be filled as a Remittance Associate I, II, or Sr. based on the candidate’s qualifications***

JOB SUMMARY/PURPOSE

The Remittance Associate is responsible for providing face-to-face customer service at the Entergy New Orleans Customer Care Centers, which includes directly interacting with customers, handling payments and receipts, and ensuring accurate processing of all incoming payments, while also supporting the daily operations of the Customer Care Center, assisting with special projects, serving as a records management custodian, and being willing to assume a storm restoration role if necessary. The role requires strong cash handling skills, the ability to utilize the CCS automated system, and a focus on satisfying customer needs and maintaining productivity goals through collaboration with other departments.

 JOB DUTIES/RESPONSIBILITIES

• Strong cash handling skills, which includes close out and balance of cash drawer on a daily basis. Must learn and/or be knowledgeable of CCS automated system and serve as backup to Customer Contact Reps (Customer Service Associates) when needed. Must process customers' payment accurately in order to ensure proper credits and debits to accounts and preventing customer complaints due to errors. Must be willing to assume a storm restoration role and travel if necessary.
• Review account information and assist customers with basic account needs such as account number retrieval, reconnect amounts, and account balance.
• Perform afternoon check-ins and verify cash banks are accurate for other team members.
• Learn, be familiar with and/or assist with daily operations of the Customer Care Center, including but not limited to, monitoring and stocking office supplies, preparing conference rooms for meetings, and other tasks as assigned by department leadership.
• Provides  assistance for special projects as directed by the department leadership.
• Records Management Custodian responsibilities including file maintenance, reporting and compliance to internal and regulatory required records retention policies including support of SOX testing.
• Interface with other departments and employees to satisfy customers' needs and complaints while maintaining department's productivity goals.

MINIMUM REQUIREMENTS

Minimum education required of the position

• High School Diploma or Equivalent

Minimum experience required of the position

• Remittance Associate I - 0-2 years of relevant work experience
• Remittance Associate II - 2-4 years of relevant work experience
• Remittance Associate Sr – 4-6 years of relevant work experience
• Preferred: 2 years of cash handling experience, which includes responsibility for oversight of cash handling operations for multiple employees.

Minimum knowledge, skills and abilities required of the position

• Knowledge of Microsoft Office Applications, Entergy Corporate applications (& Time and Labor.
• Learn and/or  become familiar with CCS.
• Comply with all company policies and procedures.
• Possess excellent communication skills, both written and oral with internal and external customers.
• Willing to work extended hours as needed.
• Self-starter with high initiative, willingness to learn new processes.
• Excellent multitasking and team work  mentality a must.
• Possess excellent decision making skills.
• Ability to remain calm and composed when dealing with challenging customers.

Any certificates, licenses, etc. required for the position

• EEI SASS Test

Primary Location: Louisiana-New Orleans Louisiana : New Orleans 
Job Function: All Other Jobs
FLSA Status: Non-exempt 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 122394
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

 Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.  The test brochure will give you critical information on the test such as time allocated and number of questions.  Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, Logon ID:  entergy, password:  practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.