Job Title: Senior Manager, Operations Lighting

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

*This position can be filled in New Orleans, LA, The Woodlands, TX, or Little Rock, AR.*

Job Summary/Purpose

The Senior Manager of Operations Lighting will lead a service organization to provide lighting solutions to residential, commercial, government and industrial customers. The organization will oversee the successful execution of installations, billing, maintenance, operations and special project execution and change management and partnerships with lighting vendors and monitor the operational performance of the utility's lighting offerings. They will work directly with the operating companies, operations, supply chain, billing and other stakeholders ensuring customer satisfaction and efficient construction and operations of lighting solutions in all participating operating companies.

Job Duties/Responsibilities

Product Support and Operations:

• Oversee the lighting installation, maintenance, and troubleshooting guidelines to support the sales and customer service teams during normal operations and after incident response events.
• Work with operations and engineering to develop and implement consistent lighting operational practices and processes to ensure a sustainable lighting business
• Monitor and streamline the processes for lighting order fulfillment, product delivery, and customer installation and support and ensure proper billing. Identify and address any operational bottlenecks or inefficiencies that could impact the customer experience or the overall success of the lighting products and services.

Product Operations Management:

• Lead cross-functional product development teams to identify, evaluate, and select new lighting technologies and solutions to add to the utility's product portfolio. Ensure these products address the evolving needs and preferences of residential, commercial, government, and industrial customers
• Establish and maintain strong relationships with lighting manufacturers, distributors, and other industry partners to secure favorable terms and access to the latest technologies
• Establish robust product lifecycle management processes to continuously monitor the operational performance, customer satisfaction, and market competitiveness of the utility's lighting offerings. Make data-driven decisions to enhance, update, or retire products based on changing customer demands and industry trends
• Monitor and report on key performance indicators, such as design and construction backlogs, customer satisfaction, and return on investment, to continuously improve lighting operations
• Manage the budgets and financial performance of lighting operations
• Own or oversee pilots and project execution and change management plans on lighting roadmap with cross-functional deliverables

Product Strategy Support:

• Support the collaboration of the product and operations team to provide input on the technical specifications, performance, and compatibility of new lighting products being considered for the product portfolio
• Support regulatory engagement and development of documentation, tariffs and testimony necessary for existing and new lighting products offered by the utility operating companies

Minimum Requirements

Minimum education required of the position

• Bachelor’s degree in Engineering, Construction Management, Project Management or related field or equivalent experience

Minimum experience required of the position

• Proven (typically 6+ years) progressive experience in operations, engineering, construction, project management or product management.
• Experience in leading and developing people.

Minimum knowledge, skills and abilities required of the position

Technical Skills:

• Proven track record of supporting growth and strong customer relationships
• Strong leadership and people management skills
• Excellent strategic thinking and problem-solving abilities
• Experience with managing internal suppliers and external product vendors
• Understanding of outdoor lighting operations and customer and market dynamics
• Excellent communication and interpersonal skills
• Strong financial acumen and budget management
• Willingness to travel

Any certificates, licenses, etc. required for the position

• None

Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Arkansas : Little Rock || Texas : The Woodlands 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: Level I
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 118982
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.