Job Title: Specialist - Admin I, II, or III

Work Place Flexibility: Onsite 

Legal Entity: Entergy New Orleans, LLC 

This position can be filled as a Specialist Admin I, II, or III depending upon the candidate’s background/experience.

Job Summary/Purpose

This position will coordinate all administrative functions and provide multifaceted administrative support to department management and staff. Responsibilities typically include scheduling appointments, coordinating incoming mail, maintaining the calendar, making travel arrangements, arranging meetings, etc. Responsibilities also may include running and tracking projects and programs associated with senior management administrative support, accurately producing a variety of reports and presentations using the appropriate software for word processing, graphics and spreadsheets, preparing, and/or updating functionally related reports and records, developing, and/or participating in special projects.

Job Duties/Responsibilities

• Provide secretarial and administrative support to department manager.
• Manage calendar, schedule events, travel arrangements, expense accounts, departmental meetings, and arrange conference calls.
• Manage correspondence and routine documents and presentations given minimal direction.
• Prepare documents, spreadsheets, presentations, interoffice correspondence, and copies.
• Manage administrative affairs of the department including invoice processing, supply equipment procurement, training records, oversee departmental records retention compliance, etc.
• Handle multiple assignments, work within deadlines, and maintain confidentiality of departmental issues. Be proactive in forwarding work issues to the appropriate managers/supervisors      

• Perform quarterly SOX testing and oversee departmental records retention compliance. Participate in defining requirements and testing functionality for new automations and programs and make recommendations on procedures and courses of action related to the department's performance and operations for efficiency.         
• Provide technical and process training, distribute, and monitor workload of clerical staff daily to ensure completion of work.          
• Provide daily guidance, account analysis and assistance on resolving technical or difficult issues related to billing.        
• Perform various billing tasks and work various reports related to daily operations and controls and collect and track work load measurement for weekly reporting purposes.

Minimum Requirements

Minimum education required of the position

Desired: Bachelor's degree in a technical field (e.g., information systems, accounting, business, finance, economics, etc.) or equivalent work experience.

Minimum experience required of the position

Minimum of 5 years of Customer Accounting or Customer Service experience.

Minimum Experience

Specialist-Admin I: 0-2 years of relevant experience

Specialist-Admin II: 2-4 years of relevant experience

Specialist-Admin III: 4-6 years of relevant experience

Minimum knowledge, skills, and abilities required of the position

Must be proficient in CIS and CCS billing systems, have good knowledge of Entergy's rates, regulations, programs and payment options, and understand business processes related to Entergy's regulated companies. Must have the ability to resolve process failures from several groups that touch customer accounts and be a responsible member of a team that ensures the accurate billing of Entergy's electric and gas customers. Must be dependable, self-motivated, goal oriented, organized and able to manage multiple tasks with little or no supervision. Strong computer skills required, including Microsoft applications (Outlook, Word, Excel, PowerPoint) and Entergy system applications. Must possess strong written and oral communication skills and have the ability to develop presentations, including training and meeting materials. Must maintain confidentiality at all times. Thorough knowledge and demonstrated understanding and appreciation of Entergy's safe work practices. Demonstrated maturity in decision making and respect of peers. Working knowledge Microsoft Office toolkit application and Entergy's system applications. Excellent oral and written communication skills required, as well as good analytical and organizational skills. Understand Entergy's rates and regulations and programs and payment options. Understand business processes related to Entergy's regulated companies. Understand Corporate programs and initiatives such as ECI, Shared Values, Code of Integrity, etc.

Any certificates, licenses, etc. required of the position

Must be EEI SASS Test recommended.

#LI-BW1

Primary Location: Louisiana-New Orleans Louisiana : New Orleans 
Job Function: Professional
FLSA Status: Non exempt 
Relocation Option: No Relocation Offered
Union description/code:  
Number of Openings: 1
Req ID: 122921
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.