Job Title: Sr Mgr, IT Service Delivery

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, Inc.-ESI (OLD) 

 ***The primary location for this position is New Orleans, LA but The Woodlands, TX , Little Rock, AR and Jackson, Mississippi will also be considered.  Relocation is required for those outside of the area. Relocation Assistance is not available for this role***  

JOB SUMMARY/PURPOSE

The Sr. Manager of Corporate Maximo will serve as a key member of the Corporate Applications leadership team with responsibility for the overall health, development and implementation of the Maximo application. The Sr. Mgr. will devise strategies to improve business practices, maintain appropriate application roadmaps and build new digital solutions with focus across the Procurement & Supply Chain and Nuclear business units. The Sr. Mgr. is responsible for understanding the business, aligning IT strategy with overall business strategy and Entergy strategic imperatives, assisting in project prioritization, and ensuring that projects align with the IT standards.

This role will lead teams responsible for the support of the Corporate Maximo application. The role is responsible for delivering assigned projects on time, on budget, with first time quality, and adherence to business requirements while standardizing/rationalizing technical platforms, as well as operational oversight of the day-to-day support activities performed.

JOB DUTIES/RESPONSIBILITIES

For the assigned portfolio of application technologies:

· Establish and maintain appropriate business relationships with customers to ensure alignment and a voice for the business within IT

· Develop strategic plans and roadmaps for new applications to support business objectives and increase the sharing of information across systems.

· Manage a team of development and support personnel. This team provides both expertise and technical delivery of Entergy's platforms and systems.

· Support major events as part of the Incident Management process to ensure systems are meeting expectations and resolve all system issues as they may arrive.

· Work with other IT functions and internal and external stakeholders to determine technology needs and design solutions.

· Provide day-to-day support and oversight of suppliers delivering services to meet the business need while maintaining compliance with corporate policies and regulatory requirements.

· Provide ownership and guidance to ensure projects are executed on time, on budget and to the expected business outcomes of the project

· Forecast and review financial information to ensure team operations are within budget.

· Provide ownership for software contracts and renewals, ensuring that we are properly licensed to deliver the expected services

MINIMUM REQUIREMENTS

Minimum education required of the position

Bachelor's degree in Computer Science, Management Information Systems, Engineering or other technical area of study; advanced degree desirable Minimum experience required of the position 10+ years of managing IT application development and/or IT operational processes. Minimum knowledge, skills and abilities required of the position

· Stakeholder management and high-level communications

· Strong working knowledge of software development lifecycle and methodologies, demonstrated ability to lead diverse teams,

· Managing large project implementations and related budgets, personnel, risk and contingency plans

· Vendor oversight and management, including experience in outsourcing and offshore support

· Strong understanding of the utility business and company strategy

· Experience support 24x7 customer-facing applications

· Critical thinker with strong problem-solving skills

· Excellent verbal and written communication skills and the ability to communicate concepts to technical and non-technical audiences.

· Strong working knowledge of software development lifecycle and methodologies

Certificates, licenses, etc. required for the position

· ITIL V3 (desired)

· PMP or PgMP (desired)

#LI-DG1  

#LI-HYBRID

Primary Location: Louisiana-New Orleans Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson || Texas : The Woodlands 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 121725
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.