Sr. Manager, Continuous Improvement Business Partner

Date: Nov 18, 2022

Location: New Orleans, Louisiana, United States

Company: Entergy

**The preferred location for this position is New Orleans, LA. Other locations within the Entergy Service area may be considered**



Job Summary/Purpose

Continuous Improvement (CI) is a key priority in our journey to be the Premier Utility. In 2020, a centralized function was established, responsible for increasing adoption of continuous improvement practices at Entergy to maximize sustainable value for our four stakeholders.


The CI Business Model consists of an Office of Strategy Management, CI Deployment, Intelligent Automation Center, and a CI Business Partner focus to enable opportunities to maximize end-to-end value across the company’s business functions.


The role of Continuous Improvement Business Partner (CIBP) is key in a cultural transformation and developing strategic CI pipelines that deliver significant business value; CIBPs will directly support a designated business function (Nuclear, Operations, Utility, or Corporate Function). The CIBP will represent CI and serve as the single point of contact for the assigned function at all levels. The CIBP will function as a strategic partner with CBS Business Unit (BU) leaders and a liaison to the CI leadership team. The CIBP will partner with the BU to develop and execute BU CI strategies that incorporate enterprise strategies developed by the CI Office of Strategy Management. The CIBP will be jointly accountable with the BU to achieve set goals and targets, will provide CI consulting and solution frameworks to BU leaders, will operate as a member of their management teams, and will provide key input into the CI Portfolio Planning process to generate and implement solutions. The Sr. Mgr, CIBP will work closely with CIBP Director to ensure a common approach is utilized in the CIBP function.


Job Duties/Responsibilities

  • Safety Advocate: Actively promote strong safety behaviors, utilizing key tools such as Close Call / Good Catch in addition to proactive field visits to review standards and behaviors.
  • Partner / Liaison: Partner with internal clients to maintain integrity of the established continuous improvement operating structure.  Engage with the functional CI advocates to collaboratively drive the mindset of continuous improvement. Assess and prioritize CI opportunities.
  • Coach / Communicator: Teach, coach and present to various BU personnel to ensure understanding of continuous improvement processes, desired outcomes, and the role the business plays in the Opportunity to Value process.  
  • Strategic Planner: Coordinate potential opportunities with functional leaders by identifying where CI can be incorporated in the overall strategic plan and as part of the annual operational plan development. Present findings based on strategic insights from resources, such as FFI (FERC Form I), EPRI (Electric Power Research Institute), and OHI (Organizational Health Index), among others. ​ 
  • Delivery Manager: Define service level expectations and a sustained performance management system, accountable to achieve mutual outcomes. Identify value opportunities and align with the business and FBP on the value realization. Leverage continuous improvement methodologies and tools, including automation, to meet process improvement objectives. Monitor and communicate results of CI metrics to senior leadership.  
  • Leader: Provide dotted-line leadership and oversight of shared resources from the communities of practice within the CI function and team resources from the business assigned to support CI projects.  


Minimum Requirements

Bachelor's Degree and Minimum of 8+ years of related business experience OR in lieu of degree, minimum 12+ years of related business experience is required.


Preferred Education & Experience:

  • Master’s degree preferred.
  • 2-3+ years prior experience in or closely related to the functional area
  • Professional certification associated with a Continuous Improvement discipline (i.e. Agile, Lean, Six-Sigma)


Minimum knowledge, skills and abilities required of the position

  • Well-organized with excellent written and verbal communication, reporting and presentation skills
  • Analytical skill set with advanced knowledge of Microsoft Office Suite
  • Knowledge and experience with process improvement tools and methods is preferred (e.g. Lean, Six-Sigma, Agile, Process Mapping, Intelligent Automation)
  • Proven experience with analyzing data for insights to drive better business decisions
  • Demonstrated experience partnering and consulting with senior & executive leaders, including identifying needs, developing comprehensive plans, identifying deliverables and presenting results/recommendations to enable outcomes
  • Complex problem-solving skills
  • Program and project management experience
  • Ability to effectively communicate with and influence BU leaders to own and implement improvement initiatives




Primary Location: Louisiana-New Orleans
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 109755
Travel Percentage:Up to 25%


An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.


As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.


Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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