UX Researcher & Strategist (CUBE)

Date: Jun 19, 2019

Location: New Orleans, LA, US

Company: Entergy

Company introduction:

At Entergy, we’ve been planning for the future for more than 100 years. We’ve experienced a lot of change, generating power first from sawdust to now splitting atoms, harnessing sunlight and using abundant, clean and efficient natural gas.


We are on the verge of a monumental technology convergence, where reality swiftly catches up to possibility. The utility of the future does much more than keep the lights on and the gas flowing. It’s knowledgeable and skillful workforce will solve challenges and fuel a brighter, smarter, more prosperous future for everyone.


Having the lowest retail electricity rates of any utility in the United States drives economic growth within Entergy’s region, a key ingredient to sustained growth for any utility. We believe a diverse team, committed to personal and professional growth, is critical to our success. We place a high priority on developing talent to meet current and future needs, creating the environment for employees to grow their careers their way.


CUBE introduction:

The CUBE is a new group within Entergy being established to innovate and disrupt current ways of thinking with customer-focused solutions.


This group will work in a startup environment to quickly identify, develop, and release new products, etc.


If you are passionate about innovation and rolling up your sleeves to develop products and services, then apply to work in the CUBE!

Job Summary/Purpose

Develops transformative solutions informed by deep consumer research and insight. Works to uncover the intangible attitudes, behaviours and motivations that drive user’s choices and desires. By identifying key user pain points, The role creates contextually impactful opportunities and platforms through empathetic design thinking and engineering of the products and its features to solve the user's frictions


Job Duties/Responsibilities

1.    Research frictions and exemplars

•      Conduct quantitative and qualitative researches for product

•      Build deep understanding of the product and research interesting exemplars in the marketplace

•      Understand and communicate barriers to delivering product and develop innovative solutions to overcome them

•      Anticipate changes in trends and subsequent implications for user frictions and product design

•      Bring your research to life through personas, customer journeys, insight-opportunity frameworks, system maps, stories and scenarios

2.    Provide actionable user insights

•      Translate findings from research to actionable insights

•      Provide insight to the Product manager on what “state of the art” looks like; help define the “art of the possible

•      Understand strategic needs for the product and work with Experience designer to translate these to the UX/UI designs

3.    Partner with Experience designer and Product Manager

•      Follow through the products journey to ensure product appropriately addresses user frictions

•      Works as a partner with and challenges the Product Manager by asking the right questions

4.    Shared Accountabilities and collaborations

•      Shares accountability with Experience designer to deliver designs that address user frictions

•      Facilitates and leads activities with the Team to understand user frictions

5.    Key Performance Indicators

•      Set up products to deliver strategic value in line with design intent

•      Capture user's frictions in product design

•      Co-create with Product manager and Experience designer to deliver user centric products


Minimum Requirements


Minimum education required of the position

·         Bachelor's degree required


Minimum experience required of the position

·         5+ years of experience, with proven record in Business Analysis and/or 3+ years in Strategic Design.

·         A background with product prototyping and testing, future visioning and strategy development required\


Minimum knowledge, skills and abilities required of the position

·         Proficiency in PC Windows environment (Word, Excel, Access, PowerPoint)


Other Attributes

  • Functional Knowledge    
    • Experience with ethnographic research (quant. and qual.), divergent exploration, conceptual development and industrial design
    • Proven experience turning research findings into clear and actionable insights
    • Forward thinking, innovative; curiosity for technology, UX/UI, applications
  • Business Expertise  
    • Entrepreneurial, experience in the start-up scene and/or with innovative tech firms
    • Experience with or strong eagerness to learn/adopt Agile ways of working
  • Leadership                 
    • Team oriented and flexible with proven track record in collaborating with multiple stakeholders and driving results, especially via influence management
  • Problem Solving       
    • Experienced in working with executives and influencing across the organization
  • Impact          
    • Must be self-motivated, have high integrity and credibility and be able to work independently
    • Must be flexible and have ability to interface with a diverse group of individuals and cross-functional teams
  • Interpersonal Skills          
    • Ability to communicate effectively in both digital and business settings
    • Attention to detail
    • Excellent interpersonal skills, strong verbal and written communications/storytelling skills



Primary Location: Louisiana-New Orleans
Job Function: Professional
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 85672
Travel Percentage:25% to 50%


An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.



As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Nearest Major Market: New Orleans

Job Segment: Strategist, Engineer, Business Analyst, Product Manager, Strategy, Research, Engineering, Technology, Operations