Student, Intern- IT (Fall 2023)

Posting End Date:  

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

Job Purpose

Reporting to the Service Delivery Manager (SDM) within Information Technology (IT) Corporate Applications, Intern will serve as a support member to the Applications service delivery and operational support team. This role will work with Application team leads to help deliver application and infrastructure solutions and perform support tasks. With a continuous improvement mindset, the Intern will work to identify improvements to IT processes.

Job Respoonsibilities 

• Application Operational Support – Assess reported application issues, identify root causes, develop solutions/fixes, and support the release of changes/fixes through the Change and Release Management process.  Evaluate and respond to general service requests.
• Continuous Improvement (CI) and Automation – Assesses existing applications and manual work processes to identify opportunities for continuous improvement or possible automation.  Assist with development and implementation of approved CI or automation tasks.  Review and update existing automation to remain compliant and function with approved process and application changes
• Documentation Maintenance – Update application support documentation based on approved change requests.  Maintain departmental processes, work instructions, and training materials as assigned.
• Data Analysis and Metrics – Perform report data extractions and provide analysis of data findings.  Support the collection and reporting of defined performance metrics.  Recommend improvements to existing metrics.
• Special Projects – Work under the guidance of team leads and collaborate with peer team members, to perform tasks and complete goals on assigned special projects.  Perform other activities as assigned by the SDM.

Education, Experience and Certification

Minimum education required of the position

• Actively pursuing a BS/BA degree in Management Information Systems, Computer Science, Engineering, or other technical area of study.
• GPA of 3.00 or higher (on a 4.00 scale

Knowledge/Skills/Capabilities:

• Foundational computer science concepts, application design methods, and software coding skills
• Effective communication skills and detailed oriented
• Ability to leverage continuous improvement practices
• Ability to establish positive and collaborative relationships
• Ability to plan, schedule, and prioritize tasks
• An entrepreneurial and creative approach to developing new, innovative ideas
• Ability to influence others
• A high degree of integrity and transparency
• Ability to evaluate multiple options and make the best decision 
• Ability to work well in diverse teams and encourage teamwork 

Primary Location: Louisiana-New Orleans Louisiana : New Orleans 
Job Function: Students / Early Careers
FLSA Status: Nonexempt
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 2
Req ID: 111344
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.