Job Title: ServiceNow Quality Assurance Specialist

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

Please Note: Only US Persons considered for the role. This position is subject to ITAR/EAR regulations. “US Person” includes US Citizen or US National, lawful permanent resident, refugee, or asylee.

This posting may be used to fill multiple vacancies. The open position(s) can be filled in New Orleans, LA (preferred); Jackson, MS; Little Rock, AR; or The Woodlands, TX. Other locations within Entergy’s service territory may be considered. These positions can be filled as an IT Specialist – IT Specialist SR depending on previous experience.

JOB SUMMARY/PURPOSE

ServiceNow Quality Assurance Specialist reviews systems requirements, designs and executes exploratory and automated pre-launch product tests, identifies and debugs systems malfunctions, defines and tracks corrective actions, and closely monitors all stages of software development and implementation to ensure systems are operating smoothing, efficiently, and in full compliance with established quality control standards. 

JOB DUTIES/RESPONSIBILITIES

• Create detailed, comprehensive, and well-structured test plans and test cases. Estimate, prioritize, plan, and coordinate testing activities.
• Design, develop, and execute automation scripts. Identify, record, document, and track bugs. Perform thorough regression testing when bugs are resolved.
• Develop and apply testing processes for new and existing products to meet client needs.
• Monitor debugging process results. Investigate the causes of non-conforming software. Track quality assurance metrics, such as defect densities and open defect counts.
• Collaborate with internal teams (e.g. developers, business analysts, and platform owner) to identify testing requirements.
• Identify and prioritize quality control issues from an end-to-end perspective.
• Participate in scrum ceremonies such as refinement, demo, and release planning.

MINIMUM REQUIREMENTS
Minimum education and experience required of the position:
Bachelor’s degree in computer science, MIS, business administration, or other technical area of study OR equivalent work experience; advanced degree is a plus.

Minimum knowledge, skills and abilities required of the position:

• Strong knowledge of software QA methodologies, tools, and processes.
• Familiarity working with Agile development teams.
• Good communications skills; ability to effectively communicate verbally and in writing with both non-technical and technical staff.
• Proficient in both white box and black box testing methods.
• Ability to work both independently and as part of a team.

Desired knowledge, skills, and abilities:

• Working knowledge of automated testing tools.
• Highly proficient SQL and scripting skills.
• Prior ServiceNow exposure

Any certificates, licenses, etc. required of the position:

• Any ServiceNow, Scrum, or ITIL certifications are a plus.

#LI-NW1

#LI-HYBRID

Primary Location: Louisiana- Louisiana : New Orleans || Arkansas : Little Rock || Mississippi : Jackson || Texas : The Woodlands 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 116461
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.