Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

***This is a hybrid position and can be based out of The Woodlands, TX, Little Rock, AR, New Orleans, LA or Jackson, MS. Relocation assistance and sponsorship is not provided. The official job title for this position will be App Support Analyst I, II or III depending on the experience and qualifications of the selected candidate***

POSITION PURPOSE:

This role provides support for corporate Transmission and Distribution applications.  The primary responsibility is application development, maintenance and support of Entergy’s Power Delivery Applications.  These applications are a mix of Third Party applications and In House developed applications.  Custom applications support many business functions for the Power Delivery organization that support day to day operations and span many functions.  Third Party applications include GIS Applications ( GE’s Smallworld, ESRI, EPOCH and others).  This role will be filled as an Application Support Analyst I, II or III..

Primary Duties & Areas of Responsibility:

• Provide operations support, ensuring production systems and devices are online and available; this includes non-business hours on-call support.
• Provide and maintain Power Delivery systems application availability, ensuring that applications are active and operating as defined in service level agreements.
• Troubleshooting and debugging of custom and vendor applications
• Support the design, development and testing of real time systems applications and enhancements.
• Provide an interface with software vendors for discussion, consultation, problem solving and best upgrade practices on the 3rd party application systems.
• Participate in team 24 hour on-call rotation.
• Learn and understand power delivery operations business needs and objectives; recommend and design applications and implement enhancements that meet customer business needs.
• Additional Duties
• System patching
• Data requests
• Audit response
• End User support
• Technical writing

Minimum Educational Background and Physical Requirements Required to perform Job:

• Bachelor’s Degree in Computer Information Systems, Computer Science, or related technical degree or Experience Equivalent

Minimum experience required of the position:

• App Support Analyst I: 0-2 years of work experience in IT application support
• App Support Analyst II: 2+ years of work experience in IT application support
• App Support Analyst III: 4+ years of work experience in IT application support
• Title is dependent on Experience and Skillset

Desired experience for the position:

• Experience in software design lifecycle with emphasis on development, support, and troubleshooting.
• Experience and strong skills in interfacing with management and the ability to communicate technical issues to non-technical senior managers.

Critical Knowledge, Skills, Abilities:

• Very good communication skills both written and verbal.
• Proficient in most of following languages: C#, VB, VB.Net, MSSQL, Oracle, JavaScript, VBScript. ASP.NET, Python
• C++, API and Rest Services is desired, but not required.
• Analytical thinking and problem-solving capabilities.
• Ability to support real-time systems in a fast-paced environment.
• Ability to support cyber security activities such as, system hardening, patch management, and configuration management.
• Ability to support multiple Windows environments over a large network and troubleshooting Web-Service’s and Windows Service’s.
• Knowledge of security controls testing, security audits, and security assessments
• Ability to troubleshoot Windows and or Unix Operating Systems and correct issues.
• Ability to perform critical analyzes an issue with other team members and come to the most reasonable and least impactful direction.

Leadership Style/Characteristics:

• Highly motivated and ability to work with little direct supervision.
• Ability to implement process improvements where needed to streamline process workflow without being requested by business.
• Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships)
• Good written and oral communication skills

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Primary Location: Texas-The Woodlands Texas : The Woodlands || Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 120432
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.