Work Place Flexibility: Hybrid 

Legal Entity: Entergy Texas, Inc.-GTX 

Summary:

At Entergy, we power life today and for future generations. That means we do more than provide electricity for our customers and communities. We’re listening so we can continue to better serve, better support and better build the future, together. As the Business Support Specialist, you'll play a key role for some of our most strategic customers. This role offers a unique opportunity to build lasting partnerships and make a meaningful impact on our customers’ and stakeholders’ success.

This position offers strategic and operational support to the department's leadership, project managers, and industrial account executives. Responsibilities include conducting marketing analysis to identify customer growth opportunities, coordinating logistics for customer meetings, and supporting departmental projects. Duties also include managing correspondence, documents, and presentations. The role requires collaboration with internal teams to ensure service reliability, building long-term customer relationships, promoting utility programs and services, and working on efficiency and sustainability initiatives. Additional responsibilities involve organizing events, maintaining workflows, and facilitating the execution of agreements and contracts.

Job Duties & Responsibilities:

• Provide support to leadership, project managers, and industrial account executives with a variety of support tasks and time-sensitive activities.
• Supports the economic development team through marketing analysis to provide data and insights related to customer needs and future opportunities that support Entergy Texas’s growth strategy.  
• Coordinates logistics and materials for meetings with industrial customers and external clients.
• Support departmental projects and provide general administrative assistance.
• Manage correspondence and routine documents and presentations given minimal direction. Prepare documents, spreadsheets, presentations, newsletters, interoffice correspondence and copies.
• Perform support related tasks and activities that align with the revenue growth strategies of the market they serve.
• Build and support long-term partnerships to improve customer satisfaction, loyalty and expansion.
• Collaborate with customers to identify efficiency upgrades, process improvements and sustainability initiatives.
• Confirm completion of tasks and resolve any outstanding items promptly, especially those that are time-sensitive, such as contractual requests, RFIs, and regulatory inquiries.
• Supports the execution of agreements/contracts and maintaining repository of the agreements.
• Promote utility programs, products, and services including electrification, demand response, distributed generation, and renewable energy offerings.
• Partner and collaborate with internal teams (engineering, operations, metering, billing) to ensure service reliability and timely response to outages or quality issues.
• Ability to interface with all levels of management, including executives.
• Track project announcements, capex and jobs for economic project developments across the region
• Attend business recruitment events, conferences, and local council meetings
• Coordinate with Special Projects team on promotional and marketing materials

Minimum Education & Experience

• Bachelor’s degree in business or related field required
• 3+ years of professional experience
• Experience with data analytics, project management, and key account management is highly preferred.

Skills & Experience:

• Strong analytical and problem-solving abilities.
• Proficiency with basic computer skills and Microsoft Office software.
• Strong skillset with Microsoft Office toolkit for the purpose of producing accurate and concise reports, analyses, and presentations suitable for use with executives, regulators, and key constituents outside of the Company.
• Skilled in managing multiple projects with the ability to adequately assess and assign priorities ensuring that commitments and schedules are met. 
• Must demonstrate willingness to take ownership of assignments and issues, working to closure while facilitating and coordinated resources needed for proper resolution. 
• Strong written and verbal skills are necessary.  

Primary Location: Texas-The Woodlands Texas : The Woodlands 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: Level I
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 122519
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

 Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.  The test brochure will give you critical information on the test such as time allocated and number of questions.  Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, Logon ID:  entergy, password:  practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.