Job Title: Cloud Engineer

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, Inc.-ESI (OLD) 

JOB SUMMARY

As a Cloud Engineer within Entergy’s Cloud Application Services group, you’ll provide IT guidance and services to internal clients, as well as execute the delivery and ongoing support of cloud-based products and services, applications and overall solutions.  This role provides the opportunity to engage in the full application lifecycle: from interacting with business customers to understand and design optimal solutions to performing “hands-on” development, configuration, deployment and support of the applications.  In addition, you’ll be working with industry-leading cloud technologies, such as Salesforce.com, to support some of Entergy’s most critical business processes, such as customer engagement, customer service, and relationship management.  

JOB DUTIES

• Provide operational support, ensuring production systems are online and achieving highest levels of availability.
• Provide routine and emergency support for production applications, including restoration of production environment following outages.
• Learn and understand client business needs and objectives; recommend and design applications and make enhancements that meet customer business needs. Generate requirements that are based on functional upgrades, third-party apps, and innovations. Support the design, development and testing of applications.
• Capture customer epics and user stories as part of AGILE project development.
• Ensure that project functional design maximizes out-of-the-box capabilities of cloud platforms.
• Develop application features with configuration and custom code development, when applicable.
• Communicate and resolve application interface issues. Coordinate any changes, upgrades and testing with support providers for legacy systems.
• Embrace a continuous delivery environment by supporting processes, standards and DevOps tools for version control, release management, automated testing and deployment.
• Provide support for the development of IT strategies, roadmaps, and business cases inclusive of financials, contracts, or projects.
• Provide senior technical guidance to the support team by serving as escalation point for complex support issues and performing peer reviews for application changes.
• Serve as lead and participate in team’s 24 hour on-call rotation.

MINIMUM QUALIFCATIONS

Minimum education required:

• Bachelor’s Degree in Computer Information Systems, Computer Science, or related technical degree or equivalent work experience

Minimum Experience Required:

• At least 6+ years' solution design experience. 
• Provide operational support, ensuring production systems are online and available; this includes non-business hours on-call support.
• Support the design, development, and testing of cloud applications and enhancements.
• Understand client business needs & objectives.

Minimum knowledge, skills and abilities required of the position:

• Customer-focused approach to accomplishing tasks efficiently
• Highly motivated and ability to work with moderate direct supervision
• Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships)
• Good written and oral communication skills
• Experience in administering cloud-based solutions, such as Salesforce.com, is desired.
• Experience developing applications in a language such as Salesforce APEX, Java, C#, C++, or VB.NET is desired.

Any certificates, licenses, etc. required for the position

Preferred certifications:

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer I

Primary Location: Texas-The Woodlands Arkansas : Little Rock || Texas : The Woodlands 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option:
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 122351
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.