Manager, Identity Management System Support

Posting End Date:  

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

***This position may be filled in The Woodlands, TX area or Little Rock, AR area***

JOB SUMMARY/PURPOSE: 

The Manager of Enterprise Identity System Support will be responsible to ensure that all identity, Privilege and Access Management operates efficiently, reliably, and in compliance with required regulations, policies, and processes. The Manager provides guidance, shares knowledge and skills with team members, and ensures that all processes and procedures are followed within Enterprise Identity System Support Team as they drive customer programs to an advanced state of information security maturity. 

JOB DUTIES/RESPONSIBILITIES:

• Determine staffing requirements: guides recruiting, hiring, training, development, and retention of highly qualified team members
• Manage individual and team performance to consistently meet performance standards
• Develop a deep understanding of operational risks and drive the response process to minimize the impact of these risks
• Responsible for after hours and weekend activities for clients
• Ensures services are delivered by closely adhering to SOP’s and Work Instructions
• Establish and maintain metrics that provide assistance with managing to a high level or productivity, supportability and operational readiness
• Identify problematic trends and take proactive steps to mitigate negative impacts to customer base
• Provide guidance and feedback to subordinates, to include training, performance review and coaching
• Ensures adherence to contracts, best practice, SOP’s and CIP Compliance guidelines
• Assist with project related security strategies, as required
• Risk management mitigation and analysis
• Provide detailed, accurate and timely reports to management as required.
• Collaborate with key partners to build innovative and creative security strategies
• Provide information and tactical guidance to leadership during incidents
• Oversee training and exercises to ensure IAM team proficiency
• Conduct after action reviews to identify lessons learned and best practices

MINIMUM REQUIREMENTS:

Minimum education required of the position

Bachelor's degree in Information Management, Computer Science, Mathematics, Engineering, related field or equivalent work experience

Minimum experience required of the position

7+ years of proven and successful leadership experience

• Experience with Access Reviews process and procedures
• Knowledgeable in 1 or more Identity and Access Mgmt products
• Experience with enterprise directory solutions
• Compliance and Audit experience (NERC CIP & SOX)

Minimum knowledge, skills and abilities required of the position 

• Proven success managing a team of people and portfolio of accounts
• Capability to drive performance and achieve excellent results
• Ability to work effectively with team members and with customers
• Self-motivated, with ability to manage and follow up on multiple tasks simultaneously
• Demonstrated organizational and scheduling skills, strong time management skills
• Analytical ability, consultative, and strong judgment
• Ability to approach problems from multiple angles and find creative solutions
• Effective verbal and written communication skills
• Strong understanding of Information Security concepts and trends
• Demonstrated commitment to customer service with excellent oral and written communication skills
• Ability to provide 24/7 on-call support

Any certificates, licenses, etc., required for the position

Industry standard certifications are a plus (CISSP, PMP, CISM, MCSE etc.)

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Primary Location: Texas-The Woodlands Texas : The Woodlands || Arkansas : Little Rock 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 114763
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.