Title:  Marketing Cloud Engineer

Date:  Oct 7, 2021
Legal Entity:  Entergy Services, LLC

Posting End Date:  


***This position may be filled in any location within Entergy's service territory***

***The official title for this role will be 'Cloud Engineer'***



Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Tracing its history to 1913 and headquartered in New Orleans, Louisiana, Entergy has annual revenues of $11 billion and more than 13,000 employees.


The company’s utility business provides electric retail and wholesale power to customers in four states through five utility operating companies: Entergy Arkansas, LLC; Entergy Louisiana, LLC; Entergy Mississippi, LLC; Entergy New Orleans, LLC; and Entergy Texas, Inc. Entergy also delivers natural gas services to 200,000 customers in New Orleans and parts of Baton Rouge, Louisiana. Entergy is winding down its wholesale generation business, which provides power to wholesale customers primarily from our two remaining nuclear facilities located in the northern United States.


The electric utility industry is rapidly changing, and Entergy is entering an exciting period of growth as we prepare for the future. We are building the premier utility, a utility that delivers sustainable value to all its stakeholders – our customers, employees, communities and owners – as measured by strong net promoter scores, high levels of service, superior and affordable products and services, highly skilled and engaged employees, and industry-leading financial performance. We are focusing our sights on three key priorities — customer centricity, continuous improvement, and creating a culture of belonging for our employees. Join us as we take the next step on our journey to building the premier utility.



As a Marketing Cloud Engineer within Entergy’s Digital Development Services group, you’ll provide technical leadership to the team, as well as execute the delivery and ongoing support of cloud-based products and services, applications and overall solutions. This role provides the opportunity to engage in the full application lifecycle: from interacting with business customers to understand and design optimal solutions to performing “hands-on” development, configuration, deployment and support of the applications. In addition, you’ll be working with industry-leading cloud technologies, such as Salesforce.com, to support some of Entergy’s most critical business processes, such as customer engagement, customer service, and relationship management.  



  • Provide operational support, ensuring production systems are online and achieving highest levels of availability.
  • Provide routine and emergency support for production applications, including restoration of production environment following outages.
  • Curate application design patterns and confirm their utilization.  Perform code peer reviews and enforce coding standards.
  • Participate in design of key custom coding components.
  • Coordinate testing efforts for both projects and support to ensure approach is efficient and sufficient.
  • Embrace a continuous delivery environment by administering processes, standards and DevOps tools for version control, release management, automated testing and deployment.
  • Develop and maintain capability and technology roadmaps.
  • Determine and resolve project dependencies. Ensure sandbox design meets all project needs.
  • Track limits and license utilization against existing software agreements.  Work with business owners to resolve any additional license needs.
  • Provide senior technical guidance to the support team by serving as escalation point for complex support issues, including after-hours support when necessary.



Minimum education and experience required:

  • Bachelor’s Degree in Computer Information Systems, Computer Science, or related technical degree and 4+ years’ solution design experience is required OR in lieu of a degree 8+ years’ solution design experience is required.
  • 3+ years of marketing Cloud Experience is a plus


Minimum knowledge, skills and abilities required of the position:

  • Customer-focused approach to accomplishing tasks efficiently
  • Provide operational support, ensuring production systems are online and available; this includes non-business hours on-call support.
  • Support the design, development, and testing of cloud applications and enhancements.
  • Understand client business needs & objectives.
  • Highly motivated and ability to work with moderate direct supervision
  • Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships)
  • Good written and oral communication skills
  • Knowledge of end-to-end software development lifecycle, including both agile and waterfall approaches.
  • Experience with DevOps tools, such as version control, release management, automated testing and deployment.
  • Experience in developing and supporting cloud-based solutions, such as Salesforce.com, is strongly desired.
  • Experience mentoring technical teams and guiding technology standards and decisions.


Any certificates, licenses, etc. required for the position

One or more of the following certifications is a plus:

  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Platform Developer II
  • Salesforce Certified Technical Architect




Primary Location: Texas-The Woodlands
Job Function: Information Technology
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 104073
Travel Percentage:Up to 25%


An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.



As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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