Job Title: Mgr, IT - Service Delivery - SAP

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

This is a hybrid position that can be filled in The Woodlands, TX, New Orleans, LA or Little Rock, AR. Sponsorship and relocation assitance is not provided. 

JOB SUMMARY / PURPOSE

The Manager, IT – Service Delivery, Utility Customer Service supports the Senior Manager of IT Meter‑to‑Cash (M2C) Delivery Services by overseeing day‑to‑day management, enhancement, and operational support of SAP and related M2C applications. This role ensures the stability, performance, and ongoing development of the M2C application portfolio, contributing to reliable billing, metering, and customer operations. 

JOB DUTIES / RESPONSIBILITIES

• Lead and develop a team of Solution Architects, IT Consultants, and Business Analysts, providing coaching, performance management, and workload prioritization.
• Manage and coordinate activities of supporting vendors to ensure service levels are met, compliance requirements are adhered to, and Entergy’s technical standards are followed.
• Support the Senior Manager in managing software contracts, renewals, and licensing to ensure alignment with service expectations and budget parameters.
• Partner with Program Managers, Service Delivery Managers, Enterprise Architecture, and vendor teams to deliver new capabilities, system enhancements, and process improvements aligned to M2C business needs.
• Contribute to the creation and execution of application roadmaps and enhancement plans, ensuring they support operational objectives and improve system integration and data sharing.
• Build and maintain strong relationships with business stakeholders, representing the IT perspective and ensuring alignment between technology delivery and business priorities.
• Participate in major incidents and operational event response, ensuring timely issue resolution, clear communication, and coordination with IT and business partners.
• Manage project and support budgets as assigned, driving cost‑effective operations while maintaining or improving service delivery.
• Support risk identification, mitigation, and contingency planning for application services.

MINIMUM REQUIREMENTS

• Bachelor’s degree in Computer Science, MIS, Engineering, or a related technical field (advanced degree preferred).
• 5–7+ years of experience in application development, enhancement, or operational support.
• Experience leading teams or directing work of technical personnel in SAP environments.
• Demonstrated ability to manage projects and service delivery in outsourced or co‑sourced support models.
• Strong communication and stakeholder‑management skills.
• Solid understanding of SAP software development lifecycle, methodologies, and integration points.
• Experience managing budgets, resource planning, and vendor performance.
• Strong analytical, problem‑solving, and decision‑making capabilities.

PREFERRED QUALIFICATIONS

• Direct experience supporting Meter‑to‑Cash systems, including SAP IS‑U.
• Strong knowledge of M2C business processes within utilities.
• Familiarity with Entergy’s operational landscape and corporate strategy.

#LI-DG1 #LI-HYBRID

Primary Location: Texas-The Woodlands Texas : Woodlands || Arkansas : Little Rock || Louisiana : New Orleans 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option:
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 123015
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.