Salesforce Developer

Posting End Date:  

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

***The official job title for the role will be 'Cloud Engineer'***

JOB SUMMARY

As a Salesforce Developer within Entergy’s Customer Systems team, you’ll provide IT guidance and services to internal clients, as well as execute the delivery and ongoing support of Salesforce-based solutions.  This role provides the opportunity to engage in the full application lifecycle: from interacting with business customers to understand and design optimal solutions to performing “hands-on” development, configuration, deployment and support of the applications.  In addition, you’ll be working with some of Entergy’s most core business processes, such as customer engagement, customer service, and relationship management.  

JOB DUTIES

• Provide operational support, ensuring production systems are online and achieving highest levels of availability.
• Provide routine and emergency support for production applications, including restoration of production environment following outages.
• Learn and understand client business needs and objectives; recommend and design applications and make enhancements that meet customer business needs. Generate requirements that are based on functional upgrades, third-party apps, and innovations. Support the design, development and testing of applications.
• Capture customer epics and user stories as part of AGILE project development.
• Ensure that project functional design maximizes out-of-the-box Salesforce capabilities.
• Develop application features with configuration and custom code development, when applicable.
• Communicate and resolve issues with other support teams, such as integrating applications and infrastructure.
• Coordinate any changes, upgrades and testing with support providers for external systems.
• Embrace a continuous delivery environment by supporting processes, standards and DevOps tools for version control, release management, automated testing and deployment.
• Provide senior technical guidance to the support team by serving as escalation point for complex support issues on the Salesforce platform.
• Participate in peer reviews for application changes.
• Participate in team’s on-call rotation.

MINIMUM QUALIFCATIONS

Minimum education required:

• Bachelor’s Degree in Computer Information Systems, Computer Science, or related technical degree or equivalent work experience

Minimum Experience Required:

• At least 6+ years of solution design experience. 
• At least 3+ years of experience developing Salesforce solutions using custom APEX code. 
• Experience with operational support, ensuring production systems are online and available; this includes non-business hours on-call support.
• Experience developing and understanding client business needs & objectives through user stories.

Minimum knowledge, skills and abilities required of the position:

• Customer-focused approach to accomplishing tasks efficiently
• Highly motivated and ability to work with moderate direct supervision
• Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships)
• Good written and oral communication skills
• Experience developing applications in other languages such as Java, C#, C++, or VB.NET is desired.

Any certificates, licenses, etc. required for the position

Preferred certifications:

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer I

#LI-HYBRID

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Primary Location: Texas-The Woodlands Louisiana : New Orleans || Arkansas : Little Rock || Texas : The Woodlands || Texas : Woodlands 
Job Function: Information Technology
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 110933
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to navigate to EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.  The test brochure will give you critical information on the test such as time allocated and Pre-employment Testing:  of questions.  Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, numberLogon ID:  entergy, password:  practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.