IT Consultant (TIBCO Applications Consultant)

Date: Nov 26, 2022

Location: The Woodlands, Texas, United States

Company: Entergy

Posting End Date: 10/21/2022 

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*** The officials title for the positions will be IT Consultant ***

 

***The preferred location is The Woodlands, TX. Other locations within Entergy’s service territory may be considered***

 

 

Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Tracing its history to 1913 and headquartered in New Orleans, Louisiana, Entergy has annual revenues of $11 billion and more than 13,000 employees.

 

The company’s utility business provides electric retail and wholesale power to customers in four states through five utility operating companies: Entergy Arkansas, LLC; Entergy Louisiana, LLC; Entergy Mississippi, LLC; Entergy New Orleans, LLC; and Entergy Texas, Inc. Entergy also delivers natural gas services to 200,000 customers in New Orleans and parts of Baton Rouge, Louisiana. Entergy is winding down its wholesale generation business, which provides power to wholesale customers primarily from our two remaining nuclear facilities located in the northern United States.

 

The electric utility industry is rapidly changing, and Entergy is entering an exciting period of growth as we prepare for the future. We are building the premier utility, a utility that delivers sustainable value to all its stakeholders – our customers, employees, communities and owners – as measured by strong net promoter scores, high levels of service, superior and affordable products and services, highly skilled and engaged employees, and industry-leading financial performance. We are focusing our sights on three key priorities — customer centricity, continuous improvement, and creating a culture of belonging for our employees. Join us as we take the next step on our journey to building the premier utility.

 

Job Summary/Purpose:

This position focuses on Middleware Application Management and is responsible for supporting leadership, providing operational support, Enhancement, maintenance, and break/fix (Level 2) for a defined set of Entergy applications in Middleware area supporting all Business Units. The primary focus of this role will be to support Entergy’s Tibco environments, Tibco products and Tibco applications. Responsibilities include support and enhance Tibco, MFT environments and Tibco/MFT applications hosted on these environments. This position is responsible for resolving SNOW tickets, support MIM, on call rotation and support audits. This role completes minor enhancement requests and ensure this set of applications meets stated SLAs with emphasis on continuous process improvements. This role will work closely with other support team members, external vendors and the relevant project teams to manage all issues related to the applications in the environment. This position assists Leads and IT SDM with timely information and reports.

 

Job Duties/Responsibilities

  • Responsible for working with other support teams and external vendors to ensure stable operations of assigned Tibco applications and the timely resolution of problems, incidents, and service tickets. Conduct root cause analysis of problems and facilitate the resolution of the underlying cause or development of appropriate work-around. Coordinate level 2 (break-fix) support for Entergy's Tibco applications in coordination with other support team members and Tibco vendor.
  • Monitor the application availability against stated SLAs and performance expectations. Active management and transparent reporting of application issues, resolutions, and performance to IT Leads and SDM.
  • Apply vendor patches, service packs and address vulnerabilities.
  • Execute Continuous improvements items and Automation to bring more stability and efficiency into operational tasks.
  • Ensure compliance with all project deployment methodologies, internal standards (e.g., Security, Enterprise Architecture (EA)), operational guidelines in support of IT's strategy and organizational objectives, and compliance with Entergy's policies and procedures.
  • Maintain awareness of the IT roadmap for assigned application platform(s); expected upgrade cycle, end of life support, and operational risks for existing applications.
  • Manage portfolio of assigned applications, including configuration management and licenses. Ensure that existing portfolio conforms to Licensing, Security, and EA standards.
  • Execute the Release & Deployment Management processes. Plan and execute Service Introduction and knowledge transfer from project teams to Operations team. Coordinate with Program Managers and Project/COE leads to ensure seamless transition into production environment. Responsible for risk management and roll-back plans in adherence to stated policies and procedures.

 

Minimum Requirements:

Minimum experience required of the position

IT Consultant: Bachelor's degree in a related field and 5+ years of experience working with production applications is required, OR in lieu of a Bachelor's degree 9+ years of experience working with production applications is required.

 

Minimum knowledge, skills, and abilities required of the position

Knowledge and experience with Tibco suite of products (BW, EMS, APIX, Mashery, MFT). Experience managing application support and maintenance functions in an organization or outsourced environment. Strong analytical and problem-solving skills. Strong written and verbal communication skills. Customer centric approach and strong data analytical ability.

 

Any certificates, licenses, etc. required of the position

Tibco Technology certifications are a plus

 

Primary Location: Texas-The Woodlands
Job Function: Information Technology
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 106121
Travel Percentage:Up to 25%

 

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.

 

WORKING CONDITIONS: 

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.


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