Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

***The preferred location is The Woodlands, TX. Other locations within the service territory may be considered. Relocation assistance and sponsorship is not provided.***

Job Summary/Purpose:

This position focuses on Middleware Application Management and is responsible for supporting leadership, providing Project delivery and operational support, Enhancement, maintenance, and break/fix (Level 2) for a defined set of Entergy applications in Middleware area supporting all Business Units. The primary focus of this role will be to aid in delivery of Capital initiatives and maintenance of  Entergy’s Tibco environments, Tibco applications, EMS, BW, BWCE, BE, Mashery, Tibco ActiveSpaces, Container environments and applications. This role is responsible to ensure delivery of high-quality work products and enable / ensure that this set of applications meets stated SLAs with emphasis on continuous process improvements. This role will work closely with support teams, external vendors and the relevant project teams to manage all issues related to the applications in the environment. This roll will act as the liaison between the application end users, business users, Project teams, Support team members and IT SDM.

Job Duties/Responsibilities

• Support SDM in providing customer-centric IT; reliable, predictable, cost-effective, and secure service to the customers.
• Responsible for aiding the delivery of Capital project initiatives involving middleware integration requirements by contributing actively in all phases of Software Development Lifecycle (SDLC). Supporting project technical leadership in planning, execution and release activities. Providing input into formulating solutions to complex integration requirements.
• Responsible for working with support teams and external vendors to ensure stable operations of assigned applications and the timely resolution of problems, incidents, and service tickets. Conduct root cause analysis of problems and facilitate the resolution of the underlying cause or development of appropriate work-around. Coordinate and/or assist in level 2 (break-fix) support for Entergy's applications via support teams and external vendor.
• Oversight of Operations support and vendor support in the implementation of new releases, upgrades, Patches, or enhancements. Provide leadership to the support teams (Entergy & Partner) and prioritize the work for the team.
• Ensure compliance with all project deployment methodologies, internal standards (e.g., Security, Enterprise Architecture (EA)), operational guidelines in support of IT's strategy and organizational objectives, and compliance with Entergy's policies and procedures.
• Monitor the application availability against stated SLAs and performance expectations. Active management and transparent reporting of application issues, resolutions, and performance to IT leadership.
• Maintain awareness of the IT roadmap for assigned application platform(s); expected upgrade cycle, end of life support, and operational risks for existing applications.
• Manage portfolio of assigned applications, including configuration management and licenses. Ensure that existing portfolio conforms to Licensing, Security, and EA standards.
• Execute the Release & Deployment Management processes. Coordinate with Program Managers and Project/COE leads to ensure seamless transition into production environment. Plan and execute Service Introduction and knowledge transfer from project teams to Operations team. Responsible for risk management and roll-back plans in adherence to stated policies and procedures.

Minimum Requirements:

IT Consultant: Bachelor's degree in a related field and 7+ years of experience in supporting middleware-specific project delivery and working knowledge of  managing and supporting production applications is required, OR in lieu of a Bachelor's degree 9 + years of experience working with production applications is required.

Advanced degree is a plus.

Minimum knowledge, skills, and abilities required of the position

• Knowledge and experience with Tibco suite of products (BW, EMS, APIX, Mashery, MFT, BWCE, BE, ActiveSpaces).
• Knowledge and experience in advanced application virtualization techniques such as Docker, Kubernetes and their applicability to the Tibco suite of products.
• Experience in delivery (design, development, testing, release) and support of complex integration architectures.
• Knowledge in troubleshooting design and operational issues for middleware integrations.
• Experience managing application support and maintenance functions in an organization or outsourced environment.
• Ability to leverage and mentor others through technical team leadership.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Customer centric approach and strong data analytical ability.

Any certificates, licenses, etc. required of the position

Technology certifications are a plus

#LI-TR1

#LI-HYBRID

Primary Location: Texas-The Woodlands Texas : The Woodlands 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option:
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 118301
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.