Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

***This is a hybrid role requiring 25% or more office presence, and can be based out of New Orleans, LA, The Woodlands, TX, or Little Rock, AR. Those outside of these areas would be required to relocate; relocation assistance is not available for this posting***

*This position may be filled as either an IT Specialist, Sr or IT Consultant based on education, years of experience, and success at a related role*

Job Summary

This role provides support for real time specific applications for the business unit. The primary responsibility is application development, maintenance and support of Entergy’s Power Generation and System Planning Applications.  These applications are a mix of Third-Party applications and In House developed applications.  Third Party applications includes PCI (PowerCosts Inc) and MV90 (Itron) systems.  Custom applications support many business functions for the Power Generations and System Planning organization that track plant information and accounting data for the business units.  

Job Duties

• Create and maintain business relationships. Establishing Subject Matter Expertise in their area of responsibility.
• Provide operations support, ensuring production systems and devices are online and available; this includes non-business hours on-call support.
• Provide and maintain real time systems application availability, ensuring that applications are active and operating as defined in service level agreements.
• Troubleshooting and debugging of custom and vendor applications
• Support the design, development and testing of real time systems applications and enhancements.
• Provide an interface with software vendors for discussion, consultation, problem solving and best upgrade practices on the 3rd party application systems.
• Participate in team 24 hour on-call rotation.
• Learn and understand power system operations business needs and objectives; recommend and design applications and implement enhancements that meet customer business needs.
• Provide and maintain real time systems application availability, ensuring that applications are active and operating as defined in service level agreements.
• Additional Duties as required based on the needs of the business and our customers.

Minimum Requirements

Minimum Educational Requirements for the position.

Bachelor’s degree in computer information systems, Computer Science, or related technical degree or Experience Equivalent

Minimum Experience Required for the position.

• IT Specialist, Sr: 6+ years of relevant technology delivery with Subject Matter Expertise for Operational technology (OT)
• IT Consultant: 8+ years of relevant technology delivery with Subject Matter Expertise for Operational technology (OT)
• Desired:
  • Experience providing Operational on call support to customers in difficult situations.
  • Experience in software design lifecycle with emphasis on development, support, and troubleshooting.
  • Experience with the operational areas of the company (Nuclear, Power Generation, Power Delivery, System Planning)
  • Experience and strong skills in interfacing with management and the ability to communicate technical issues to non-technical senior managers.
  • Experience with control systems security, security architecture, network security engineering or secure network development experience with electric power utilities.

Knowledge, Skills, and Abilities Required for the Position:

• Very good communication skills both written and verbal.
• Proficient in most of following languages: C#, VB, VB.Net, MSSQL, Oracle, JavaScript, VBScript.
• Analytical thinking and problem-solving capabilities.
• Ability to support real-time systems in a fast-paced environment.
• Ability to support cyber security activities such as, system hardening, patch management, and configuration management.
• Ability to support multiple Windows environments over a large network and troubleshooting Web-Service’s and Windows Service’s.
• Knowledge of security controls testing, security audits, and security assessments
• Ability to troubleshoot Windows and or Unix Operating Systems and correct issues.
• Ability to perform critical analyzes an issue with other team members and come to the most reasonable and least impactful direction.

Licenses and/or Certifications Required for the Position:

None

#LI-NW1

#LI-HYBRID

Primary Location: Texas-The Woodlands Texas : The Woodlands || Arkansas : Little Rock || Louisiana : New Orleans 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 115944
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.