Posting End Date: 04/29/2024 

Work Place Flexibility: Onsite 

Legal Entity: Entergy Texas, Inc.-GTX 

JOB SUMMARY/PURPOSE:
Responsible for managing exceptions associated with the schedule that Click generates for simple projects, which can include short- and long-cycle work.

JOB DUTIES/RESPONSIBILITIES

1. Manages the exceptions associated with the schedule CLICK generates.
2. Works with supervisors to resolve schedule issues and ensures priority work is scheduled.  Monitors radio, phone and system messages to communicate schedule adjustments to field personnel.
3. Dispatches work after the start of the day (after field employees have left the yard in the morning) using CLICK software, including adjusting crews as necessary after initial dispatching.
4. Contacts customers as needed to resolve access issues.  Makes customer contact to resolve customer issues/complaints as needed.
5. Identifies schedule deficiencies, analyzes alternatives and recommends solutions to schedule conflicts.  Works with affected parties to ensure that conflicts are resolved and/or mitigated.
6. Interfaces with internal groups such as Project Management and Construction, Major Accounts and Distribution Operations Center for planned outages and resource coordination. Adjusts schedules based on feedback.
7. Serves as a member of the Incident Response Team.

MINIMUM REQUIREMENTS:
Minimum experience required of the position
0-4 years of customer service, meter service, or service scheduling/dispatch experience.

Minimum knowledge, skills and abilities required of the position

Ability to manage multiple responsibilities and deliverables in a fast-paced environment. Ability to work with multiple levels of the organizational structure. Strong verbal and written communications skills. Excellent organizational and analytical skills. Experience/training in scheduling resources or maintenance and construction practices.

Any certificates, licenses, etc. required for the position

N/A

Other Attributes

Functional Knowledge     Requires expanded conceptual knowledge in scheduling and broadens capabilities

Business Expertise          Understands key business drivers: uses this understanding to accomplish own work.

Leadership                        No supervisory responsibilities but provides informal guidance to new team members.

Problem Solving               Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.

Impact                                Works within guidelines and policies.

Interpersonal Skills          Explains complex information to others in straight forward situations.

WORKING CONDITIONS

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

#LI-DNP

Primary Location: Texas-Woodlands Texas : Woodlands 
Job Function: All Other Jobs
FLSA Status: Nonexempt 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 2
Req ID: 114541
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.