Sr - Sr Lead Tech Support Spec (Fos)

Date: Feb 5, 2019

Location: Woodlands, TX, US

Company: Entergy

At Entergy, we’ve been planning for the future for more than 100 years. We’ve experienced a lot of change, generating power first from sawdust to now splitting atoms, harnessing sunlight and using abundant, clean and efficient natural gas.


We are on the verge of a monumental technology convergence, where reality swiftly catches up to possibility. The utility of the future does much more than keep the lights on and the gas flowing. It’s knowledgeable and skillful workforce will solve challenges and fuel a brighter, smarter, more prosperous future for everyone.


Having the lowest retail electricity rates of any utility in the United States drives economic growth within Entergy’s region, a key ingredient to sustained growth for any utility. We also believe a diverse workforce committed to personal and professional growth is critical to our success. We place a high priority on developing talent to meet current and future needs, giving employees opportunities to grow their careers their way. 


Entergy’s Power Generation group operates a fleet of 28 active natural gas, coal, oil, hydroelectric and solar facilities with the capacity to generate more than 18,000 megawatts and is building nearly 3,000 megawatts of new natural gas generation to join its 30,000 megawatts of nuclear, natural gas, coal, oil, hydroelectric and solar facilities.


***This position can be filled by a Tech Support Specialist (Fossil), Sr. or Sr. Lead Tech Support Specialist (Fossil)***

Responsible for strategically aligning Power Generation fleet standards, initiatives, processes, programs and culture to achieve organizational excellence. Responsible for governance and oversight, focused coordination, monitoring, review, assessment and reporting of fleet activities to drive and assure high levels of plant operational performance within the Power Generation organization. Manage and provide oversight and development to Operational Excellence Program Leads.


  • Create and develop new fleet wide programs, processes, procedures, guidelines and standards for achieving organizational excellence and cultural change across Power Generation in multiple functional areas (e.g., work management, operations, maintenance, human performance, etc.); Use advanced project management skills to implement fleet wide Change Management across the Power Generation fleet
  • Lead critical assessments across multi-functional areas of the organization to identify best practices and opportunities for improvement; Ensure best practices and opportunities for improvement are reported in a transparent manner throughout the organization; Provide functional area oversight for plant self-assessments to drive accountability to established standards
  • Provide support to Power Generation Vice Presidents, ensuring alignment of fleet programs with corporate goals and initiatives; Ensure O&M Policies, Programs, Procedures & Performance Measures are aligned to industry leading standards; Monitor, define and develop proactive measures and initiatives to align with industry best practices
  • Drive short and long term plans leading to functional area standardization; Develop recovery plans that address opportunities for improvement and promote operational excellence; Ensure organizational strategies exist in order to address business needs and achieve operational excellence. Perform Contract Management functions to implement organizational change
  • Develop and train management personnel to establish and sustain self-assessment processes for fleet wide continuous improvement; Ensure excellence for respective functional areas are well defined, consistently executed, actively managed and continuously improved; create passion for achieving world-class operations within Power Generation
  • Lead Power Plant O&M Assessment Teams; Utilize high level of skill in identifying power plant problem areas and assist plants in rapid resolution of problems: Perform interviews with all levels of plant personnel to ensure thorough evaluation of plant status

Minimum education required of the position:

  • Bachelor's Degree in a Technical field (with at least 5 years Power Plant experience that includes 2+ years of Supervisory experience) - OR -
  • Associate's Degree in a Technical field (with at least 5 years Power Plant Supervisory experience) - OR -
  • High School Diploma (with at least 10 years Power Plant Supervisory experience) 

Minimum experience required of the position:

  • At least 10 years Power Plant Management or Supervisory experience - OR -
  • At least 5 years Power Plant and Supervisory experience (with a Management or Technical degree) 

Minimum knowledge, skills and abilities required of the position:

  • Candidate must have strong technical and operational skills and be able to recognize “off normal” conditions per plant standards
  • Candidate must have a thorough understanding of Power Plant performance (thermal, physical, operational, and environmental) including factors that impact plant performance
  • Candidate must have very positive interpersonal and communication skills necessary to develop relationships with the customer, other Plant Support personnel, and Plant Operations personnel which promote an atmosphere of mutual trust and respect
  • Candidate must have the necessary analytical and technical skills to conduct causal analysis and develop remediation activities to drive change at an organizational level
  • Candidate must have the necessary computer skills to effectively use the corporate computer tools provided. Must have strong computer proficiency

Any certificates, licenses, etc. required for the position:

  • None



  • Functional Knowledge: Requires depth and/or breadth of expertise in own specialized discipline or field
  • Business Expertise: Interprets internal/external business challenges and recommends best practices to improve products, processes or services
  • Leadership: May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
  • Problem Solving: Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
  • Impact: Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies
  • Interpersonal Skills: Communicates difficult concepts and negotiates with others to adopt a different point of view


Primary Location: Texas-Woodlands
Job Function: Power Plant Operations
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 85408
Travel Percentage:50% to 75%


An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.



As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Nearest Major Market: Houston

Job Segment: Technical Support, Gas, Gas Technician, Power Plant Operator, Nuclear, Technology, Energy